We offer FREE shipping on all orders delivered by FedEx Ground, FedEx Freight, or other comparable couriers.
All freight shipments are curbside. This means the carrier will drop it off on your property but cannot deliver inside your home, garage, kitchen, etc.
Full insurance is included in all shipments.
Tracking number(s) are provided via email within 1-2 business days* after the date of the order is placed and after which:
- Items shipped via FedEx Ground may take up to 2-4 business days* after processing date.
- Items shipped via FedEx Freight, or similar freight carriers, may take 3-5 business days after processing date
Large and Heavy Shipments - LTL Shipments
Large deliveries such as ranges are shipped via LTL Shipments (Less-than-truckload).
Your tracking number will show the date your order arrives at the local distribution facility.
Once at the local distribution center, the carrier will then call to schedule a delivery appointment - a person must be available at the time of delivery to sign and accept the shipment. Additional charges may apply for reschedule deliveries, or if the shipment is refused without a valid reason. A person 18 years or older must be present to accept and sign for the delivery.
We offer free shipping across Canada.
Looking to ship to the US? Please visit our US store here.
Before signing for the shipment and releasing the driver, please carefully inspect the shipment for any visible damage. Open the boxes and inspect the products (Countertops, chimney pieces, etc.) for damages or missing parts. If damages are found, reject the shipment and ask the driver to take it back, or note the damages on the Delivery Bill before signing for the shipment and releasing the driver. Contact firstname.lastname@example.org within 48 hours of receiving or refusing a damaged shipment for further instructions.
*These are estimated time intervals and are dependent on Ship To location.