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FAQ - Appliaces

Filing a claim is simple. Just visit CPS Claims to begin the process.

A Protection Plan extends coverage beyond the standard manufacturer’s warranty. While manufacturer warranties often have limitations, this plan includes parts, labor, and in-home service even after the original coverage ends. If a repair isn’t possible, your product will be replaced—giving you confidence and long-term protection.

No. There are no service fees with the CPS Protection Plan.

Full parts & labor warranty: CPS begins after manufacturer’s coverage ends.
Parts-only warranty: CPS starts on day 31.
Kitchen appliances: Up to 8 years combined coverage (e.g., 3-year manufacturer + 5-year CPS).

If your product already includes a full parts and labor warranty, you’ll have up to 90 days before that warranty ends to add the CPS Protection Plan.
For products that do not include a full parts and labor warranty, the Protection Plan must be purchased at checkout.

Premium Home Source has partnered with Consumer Priority Service (CPS) to bring you this Protection Plan. You can easily add the CPS Protection Plan at checkout on our product pages. With CPS, you’ll enjoy exceptional service that covers parts and labor, in-home repairs, and a smooth, hassle-free claims process.

Absolutely! Your Protection Plan continues all the way through your contract period. The only time it ends early is if your appliance is replaced.

Yes! Your Protection Plan can be transferred to the next owner, ensuring continued coverage. Simply reach out to CPS at (800) 905-0443 and pay a $25 transfer fee.

Not covered: cosmetic/intentional damage, unstacking labor, routine maintenance or cleaning.

With the CPS Protection Plan, you’re covered for much more than just repairs. Benefits include:

  • Protection against defects in materials and workmanship
  • Coverage for damage caused by dust, heat, humidity, or even power surges
  • Convenient in-home service
  • Credits to help with real-life needs: $50 Laundry Credit, $250 Food Loss Credit, $75 Delivery & Haul Away Credit
  • $75 toward removal and reinstallation if your product must be replaced

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