Using Home Outlet Direct has been great. The app to notify of shipping date and when it would arrive, lagged in updating but when I called Home Outlet I was immediately given the information so I could plan for the delivery. As far as the Thor stove goes it cooks nice and bakes nice, I just need to adjust my temp and time with goods as I was used to my 40 year stove and cooking on it. I do question the loudness of the fan running when the oven on, which I’ve been trying to research but not finding anyone with same complaint, maybe this is the way the stove is but very noisy compared with my ancient stove!